Ordinami.itPrivacy Policy
Data controller: Ordinami.it — contact: [email protected].
What data we collect
- Account data: email, name, VAT number/tax code and password (encrypted) when you sign up.
- Restaurant data: menus, dishes, photos, prices and settings you enter in the platform.
- Table orders: the content of the order, the table and any name given by the guest. We do not collect payment data from end customers.
- Newsletter: the email address you enter in the sign-up form.
- Subscriptions: payment is handled by a third-party payment provider; we receive the email address and the subscription status in order to activate the licence.
- Identity verification documents: only if you request a password change through the verified procedure, we ask you for a copy of an identity document (and, where applicable, a business document) and a selfie taken at that moment.
Identity verification for password changes
When you request a password change through the verification link, the documents and the selfie you upload are used exclusively to verify that you are the real owner of the business and to prevent unauthorised access to your account (legitimate interest in the security of the service). They are kept in a private storage area, are visible only to our team while the request is being reviewed and are deleted automatically as soon as the request is approved or rejected, i.e. once the password change has been completed (or denied). They are not used for any other purpose nor shared with third parties.
Service emails and newsletter
Service emails (address verification, password reset, subscription status) and the newsletter are sent through a European email delivery provider, which processes the recipient's address for the sole purpose of delivering the message. Every newsletter email contains an immediate unsubscribe link.
Where the data is stored
Data is hosted with a cloud infrastructure provider whose database is located in the EU region (Frankfurt) and is distributed through an international CDN network. Payments are processed by the payment provider under its own privacy notice, available at checkout. The up-to-date list of data processors is available on request by writing to [email protected].
Why we process it
To provide the service (performance of the contract), to send you service communications and — only if you subscribe to the newsletter — tips and news (consent, which can be withdrawn at any time).
For how long
As long as your account is active. If you cancel, your menu data remains available in read-only mode; you can request its complete deletion by writing to us.
Your rights (GDPR)
You may request access, rectification, erasure, portability and restriction of processing by writing to [email protected]. You have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali).
Last updated: 16 August 2026